Corus Console Unified Messaging System

Every time a customer calls your business, you want to be sure that they are getting the best service and experience. Corus Console has an operator assistant that gives service to internal and external callers. Efficiency and improvement in Operator call management has an immediate impact on customer service levels and productivity.

Here is how the Console works. When there is an inbound call, the Console does a screenpop on the Operator's PC screen. Caller ID catches the caller's information and the Corus system gathers associated information with the caller's name, company, and other details that apply to the customer.

There are Speed Keys in the Console located at the bottom. These Speed Keys can be used for basic Operator functions. Operator functions such as answering calls, transferring calls, and hanging calls up. All of these functions can be activated with a click of a mouse or hot keys on the keyboard.

An on-screen graphical status of all company extensions is displayed in the Console and allows the Operator to know the status of each extension. Status remarks such as out of the office, on the phone, in a meeting, forward to, etc. This helps improve call direction on where to route the call correctly the first time, instead of bouncing the call from extension to extension.

Benefits for you and your organization:

Call control is increased
Customer service is improved
VIP callers can be prioritized
Call handling efficiency is improved
Staff productivity is improved

Your company's reputation is depended on great customer service!

Corus Console Functionality:

Screenpops: Caller Id identifies callers and applies any notes to the account.
Extensive Reporting: Reporting for Console traffic, service, and performance levels.
One-Touch Answering: This form of call processing gives operators call control and improve efficiency.
Internal Extensions Status: Internal extension gives operators the status of each extension. This eliminates bouncing callers around with transfers and improves call handling efficiency.
Multi Company Support: This gives difference screenpops on extension status information on company departments.
Availability Anywhere: This is available anywhere on the network LAN. You don't need to be at your main work desk to control these features. This allows you to multi-task quicker and increase Operator productivity.
Modes: The modes tell the system how to operate for the Day, Night, out of the office, and when you are at an emergency. The modes can be changed quickly at the click of a mouse. Calls can be rerouted with the change of a mode.

Call today for a FREE communications analysis!

888-888-4108(107).

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