QMaster EX - Scalable Call Center Phone System Solution

QMaster EX - developed with the needs of 10 to 200 seat contact centers in mind and offers the high-end multi-media contact center functionality that was previously only available to much larger organizations.

The Q-Master EX phone system dynamically reacts to caller demands and organizes incoming calls based on parameters that you set, whether they arrive by telephone, email or the Web - you can manage and report on these media types in a single centralized environment. Using its sophisticated CTI based routing features; callers can be directed to the right agent every time.

During peak traffic periods, QMaster EX greets callers with customized announcements, advising them of their position-in-queue or the estimated time to answer. When waiting times are prolonged, callers are given the option of leaving a Callback message, which maintains its position in the queue and is delivered to an agent as if the caller was still on the line.

Q-Master EX is fully modular, allowing you to select the components you need to best meet your operational and budgetary requirements while giving you the flexibility to add more functionality in the future.

Unparalleled control at your fingertips
Adjust call patterns, set skills-based routing profiles, assign agents to multiple queues and apply these parameters based on time of day and day of week.
Improve Customer Service
Your best customers can have automatic priority status applied to their calls or they can be directed to the agent who last talked to them.
Lower call abandonment rates
Keeping callers informed significantly reduces the number of abandoned calls. When waiting times are prolonged, callers are given the option of leaving a Callback message, which maintains its position in the queue and is delivered to an agent as if the caller was still on the line.
Reduce call-handling times
By delivering calls to the most appropriately skilled agent and then screenpopping caller details to the agents PC - before they answer the call.
Transform your Call Center into a Contact Center
QMaster EX intelligently manages all media types and delivers phone calls to the most appropriate agent, making your contact center more responsive and cost effective.
Minimize your investment
QMaster EX is a completely modular phone system solution, permitting you to select the structure you need today to best meet your operational and cost requirements, while retaining the flexibility to add additional modules in the future.

When you choose Q-Master EX, you open the door to a wealth of contact center expertise. It is packed with the sophisticated functionality that today's business environment demands - yet it is remarkably economical.

Call today for a FREE communications analysis!

888-888-4108(107).

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