Enterprise Communication Solutions
In today's economy, businesses are under continuous pressure from demanding public needs. Customers expect a company to perform at their highest production and service levels or risk losing customers to a competitor. This pressure is increased by the equally important task of trying to meet employee expectations of better working conditions, shorter hours, more money and continued training and education.
NEC phone system communication products and services are designed to meet the demands of customers and employees while maintaining a profit. NEC can provide phone systems with over 24,000 ports, allowing amazing versatility to assist enterprises businesses with meeting all of their communications and networking needs.
NEC has communication solutions to meet every specialized circumstance. For example, in a business situation that requires a telephone call center, NEC can direct incoming calls to the proper center based on the number dialed. Additionally, callers may be directed to a client-specific representative who can have the clients' profiles and preferences pop up on the computer monitor. Should all agents be assisting other customers, the calls will be redirected into a queue.
At that time, the phone caller may be given the option to be called back automatically in the same order that he or she was placed in the queue. The callback application records a message for the agent and the caller's place in the queue is flagged. Then the application releases the incoming truck and the IVR port, freeing the line for another call. Agents receive notification prior to callback to identify who they will be calling, saving both the client and the agent time.
Communicating from one location to another within your enterprise is done via networking the phone systems using a customer provided Wide Area Network (WAN) or via standard Public Switching Telephone Network (PSTN) facilities. This is one of the core capabilities of NEC's enterprise communications systems, which gives users large-scale functionality and flexibility within their organization.
NEC's Fusion Call Control Signaling (FCCS) provides a "Fusion Link" between each node in the network, which allows every system to communicate directly with all other systems in the network. As network information is added or deleted in any single node, all FCCS nodes incorporate these changes into their own databases. In this manner, all nodes are aware of network changes. Because this network information resides locally in every node of the network, call processing and handling as well as feature interaction and integration is enhanced. The IP protocol utilized in the Fusion network allows the customer to experience the enhanced feature transparency provided by this networking protocol.
NEC phone system products meet the needs of enterprise businesses as they grow, protecting their investment as they migrate to new technologies.
Enterprise Communications strategy includes: Call today for a FREE communications analysis!
888-888-4108(107).
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